Delivery

WE SHIP WORLDWIDE!

Normally, we ship the products within 1 day of placing the order. We work with Bring as our shipping partner. You will receive a tracking number as soon as your package has been picked up from our distribution center.

If you are a Swedish customer, your package will be delivered with Bring Pick up Parcel.

All packages to Denmark, Norway and Finland are sent to your nearest Bring agent. If you live within the EU (except DK, NO and FI) your package will be delivered with DHL Parcel Connect. For North America and non-EU customers, your package is shipped with UPS.

Shipping cost

Within Sweden: SEK 59

Europe/EEA/UK: EUR 11

US and Canada: $20

Rest of the world: $22

Where is my order?

Once your order has been shipped, you will receive a delivery confirmation and a tracking number. Please remember that our delivery times refer to working days, so holidays are not included.

Please note that it may take 24-48 hours from the time you receive your delivery confirmation until the package can be tracked.

Can I change or cancel my order?

Unfortunately, we cannot make any changes to an order that has already been placed. We are very quick to process your order and therefore usually cannot cancel it before it is sent. However, you always have the right to return your order to us within 14 days of receiving it.

Can I change my order to a different size or product?

Yes, it works fine and you can easily do it yourself via our return system. We cannot guarantee that the item will be in stock when you choose to make your exchange. You are more than welcome to return the item you do not want to keep and then place a new order with the item you want instead.

Have you received my return?

Our returns process takes up to 14 days from the day you sent back your return.

As soon as we have processed your return, you will receive a confirmation email and a refund according to the payment method you have chosen.

How do I pause my Klarna invoice?

You can pause your payment by logging into your Klarna account or via your Klarna app with your Bank ID. By going to checkout and pressing "report return" you pause your payment at no extra cost until your return has been processed. As soon as the return has been processed, you will receive an update from Klarna. Either your invoice has been canceled or updated with a new amount.

Can I return a product bought on sale?

Yes, it's going well. As long as the product is in original condition and in its original packaging, it is possible to make a return. Return fees can be found under Returns.

An item is missing from my order

If your order was sent in a single shipment but you are missing an item, please contact us and provide your order number and item name. We help you get everything in order!

I have had the wrong product sent to me

We apologize if you received the wrong item in your shipment! Contact us and state your order number, the name of the article and attach a picture of the article and your return slip and we will set everything right.

I have received a damaged shipment

If your shipment is damaged or has been opened during delivery, please contact us and attach a picture of the damaged shipment. Also contact your postal agent or transport provider directly and report the incident.

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