Return & exchange

How do I return something?

If you want to return any of the products, fill in a return request here:

Hum's return form

The item must be returned in unused condition and in its original box.

How much does it cost to return something?

For returns within Sweden - SEK 79

For returns within the EU - 13 EUR

For UK returns - £20

For returns outside the EU - 35 USD

* Return and shipping costs are not refunded.

Can I exchange my item for something else?

Yes, you can exchange by completing the return form and selecting the new size or product you wish to exchange for, but we cannot guarantee that the items will be in stock when you choose to make your exchange.

Have you received my return?

Our returns process takes up to 14 days from the day you sent back your return.

As soon as we have processed your return, you will receive a confirmation email and a refund according to the payment method you have chosen.

How do I pause my Klarna invoice?

You can pause your payment by logging into your Klarna account or via your Klarna app with your Bank ID. By going to checkout and pressing "report return" you pause your payment at no extra cost until your return has been processed. As soon as the return has been processed, you will receive an update from Klarna. Either your invoice has been canceled or updated with a new amount.

Can I return a product bought on sale?

Yes, it's going well. As long as the product is in original condition and in its original packaging, it is possible to make a return. Return fees can be found under Returns.

An item is missing from my order

If your order was sent in a single shipment but you are missing an item, please contact us and provide your order number and item name. We help you get everything in order!

I have had the wrong product sent to me

We apologize if you received the wrong item in your shipment! Contact us and state your order number, the name of the article and attach a picture of the article and your return slip and we will set everything right.

I have received a damaged shipment

If your shipment is damaged or has been opened during delivery, please contact us and attach a picture of the damaged shipment. Also contact your postal agent or transport provider directly and report the incident.

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